Coming Soon
Your new Business Banking experience arrives this October.
You'll soon enjoy a refreshed Business Banking experience with new capabilities and a modernized design. Visit this page for updates, FAQs, and resources as we get closer to launch.
Getting Started
When the new Business Banking experience becomes available, you'll need to:
Will I have access to ACH and wires from day one?
Yes. ACH and wire capabilities will be available when the new Business Banking experience launches.
I have both a business account and a personal account with Primis. Are both accounts changing?
No. At this time, only eligible business accounts are moving to the new digital banking platform. Personal accounts will remain on the current platform. Customers who have both business and personal accounts will continue to access each through its respective digital banking platform until future enhancements are introduced.
What additional features are coming?
This launch is the first step in a broader enhancement of the Business Banking experience.
Additional treasury management tools and business banking capabilities are planned for future releases. We'll share more information as those features become available.
Will my device and browser work with the new Business Banking experience?
The new Business Banking experience supports current versions of major web browsers, including Google Chrome, Microsoft Edge, Mozilla Firefox, and Apple Safari.
For the best experience, we recommend keeping your browser, mobile device, and operating system up to date.
Will I need to download a new mobile app?
If you use mobile banking, your experience will vary depending on your device.
- Apple users: If automatic app updates are enabled, your app should update automatically. If you don’t have automatic updates enabled, visit your app to update.
- Android users: You'll be asked to download the updated app before launch.
If you experience issues accessing the platform after launch, our Care Team is available 24/7 to help.
Will Zelle be available?
Zelle will be available within the new platform.
Will Bill Pay be available?
Yes. Bill Pay will be available in the new platform.
If your business currently uses Bill Pay, you'll need to re-establish your Bill Pay users in the new environment.
Will additional users on my account transfer automatically?
No. Additional users and permissions currently established on your account will need to be set up again after the transition.
Will my scheduled transfers carry over?
No. Any scheduled transfers you've established today will need to be set up again after the transition.
Will I need to reconnect my Primis account to financial apps or services I use?
Yes. If you use third-party apps or services that connect to your Primis account, such as budgeting tools, you may need to reconnect your account after the transition. We will support connectivity through Plaid but if you experience any issues, please contact us for assistance.
Will my username change?
No. You'll continue using your current username.
Will my password stay the same?
You'll sign in using your existing username and password. Some users may be prompted to complete additional security steps for their password during the first login experience.