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Real People. Real Help.
For faster assistance, please give us a call at 1.833.4Primis or click the “Let’s Talk” icon at the bottom right of your screen to live chat with a Primis representative. Not a robot.
Compliment or Complaint?
What if you don’t need help with your account, but instead need to make a complaint? Or, if the opposite is true and you want to leave kudos for a team member – we want to make it easy for you.
Your feedback is shared with executive leadership, regional presidents and digital banking leaders who are keenly interested in your experience. When you submit feedback, someone from our senior leadership team will reach out to you ASAP – typically in less than 24 hours- to acknowledge your comments and gather additional information if necessary.
We want to hear it all – the good the bad and the in-between. This helps us make improvements and provide a better experience for you.
Report a lost or stolen card
If your card has been lost or stolen, call us right away. We’ll make sure your card is deactivated and replaced as fast as possible.
Debit Cards
Report your lost or stolen debit card by calling our 24/7 customer support number:
Credit Cards
Report your lost or stolen credit card at any hour by calling:
Customers Mailing Deposits
Please note that some locations do not accept mailed deposits. If you are mailing a check for deposit, please use our mailing address:
Primis
PO Box 2075
Ashland, VA 23005
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Still Have Questions?
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Just a heads up—most account questions must be resolved by speaking directly with a Primis representative. If it’s urgent, calling us is the fastest way to get assistance.
Please omit any personal account details such as account number, passwords, and PINs.