When “Fraud Prevention” Calls You… It Might Be a Scam

Here’s what that looks like:

You get a call saying your account isn’t secure. They sound official. Urgent. Helpful, even. Then they tell you to move your money or log into your account while they “walk you through it.”

Sometimes they’ll even ask you to share your screen.

That’s the moment things go sideways.

Let’s Be Clear: We’re Not Calling You Like That

If you take one thing away from this, make it this:

We will never call you and ask you to:

• Move your money to “protect” it
• Share your login credentials
• Accept a screen-sharing request
• Download remote access apps like AnyDesk

If someone is asking you to do any of that, it’s not us.

Why This Scam Works

It plays on urgency and trust.

Scammers want you to act fast before you think it through. And by using the name of a bank—or even “fraud department”—they’re borrowing credibility they don’t have.

Once they get access to your device or your login, they can move quickly.

What To Do If You Get One of These Calls

Don’t try to figure it out in the moment. Just do this:

• Hang up
• Don’t click anything or share your screen
• Call your bank directly using the number you trust

That one step breaks the scam.

What We’re Doing On Our End

We’re actively monitoring this type of activity and continuing to add protections to keep you safe. That includes:

• Exploring ways to alert you directly inside online banking if something feels off
• Evaluating safeguards around screen-sharing and remote access tools commonly used in scams
• Continuing to strengthen our fraud monitoring systems

And as always, you’re backed by a real team, available 24/7, who you can call anytime something doesn’t feel right.

Bottom Line

If someone calls you and creates urgency around your money, pause.

Because the safest move is usually the simplest one:

Hang up and call us directly at 1.833.4Primis (833.477.4647).