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To us, you’re more than just an account number. We care about keeping you, your information, and your money safe — that’s why we’ve compiled all the resources you could ask for. If something goes wrong, we’ll work to make things right.
Help is just a phone call away. If your card was lost or stolen, call us right away. We’ll make sure your card is turned off and a new replacement is sent your way ASAP.
Whether there’s a simple error or a fraudulent charge, you have the right to dispute any charge on your Primis account (and don’t worry, our process doesn’t take weeks and months). Disputing a charge is easy and can be tackled in two ways. You can dispute it right as you see the transaction in your online banking, or you can call to speak with a real person in our customer care center: 1.833.477.4647.
Your security is our priority. We’re here to keep you protected and share information on how to protect yourself.
Bank fraud often brings to mind sophisticated cybercrimes, but it’s crucial to not overlook the alarming prevalence of low-tech check writing fraud. This form of financial deception can inflict significant harm on older adults and small business owners who rely on traditional payment methods.
Beware of ATM Skimmers: Here’s What to Do if You’re Impacted ATM skimming is a type of fraud where criminals […]
Text message scams have become a popular tactic for scammers in recent years, with the goal of trying to trick […]
Red Flags to Watch for and Best Practices to Keep You Safe We’ve all been there. You’re browsing the web, […]
The internet provides opportunities for fun, learning, connectivity and more. But the web also creates a playground for fraudsters, especially […]
More people than ever are going to be shopping online this winter holiday season. We’re here to make sure your “shopping trips” are both safe and successful.
Smishing is a form of phishing that uses your mobile phone’s SMS/text messaging to attempt to scam you, instead of […]
To make sure you’re prepared for any potential scam attempt, let’s play a quick game called Will Primis Ask You […]