Fraud and Security

To us, you’re more than just an account number. We care about keeping you, your information, and your money safe — that’s why we’ve compiled all the resources you could ask for. If something goes wrong, we’ll work to make things right.

Man on cell phone in home office image
Young woman shopping online in cafe using lap top and credit card

Report a Lost or Stolen Card

Help is just a phone call away. If your card was lost or stolen, call us right away. We’ll make sure your card is turned off and a new replacement is sent your way ASAP.

  • Debit Cards
    Report your lost or stolen debit card by calling our 24/7 customer support number: 1.833.4PRIMIS (1.833.477.4647)
  • Credit Cards
    Report your lost or stolen credit card at any hour by calling: 1.800.883.0131
Man using laptop in coffee shop image

Dispute a Charge

Whether there’s a simple error or a fraudulent charge, you have the right to dispute any charge on your Primis account (and don’t worry, our process doesn’t take weeks and months). Disputing a charge is easy and can be tackled in two ways. You can dispute it right as you see the transaction in your online banking, or you can call to speak with a real person in our customer care center: 1.833.477.4647.


Your security is our priority. We’re here to keep you protected and share information on how to protect yourself.

Check Writing Fraud: Unmasking the Low-Tech Crime

Bank fraud often brings to mind sophisticated cybercrimes, but it’s crucial to not overlook the alarming prevalence of low-tech check writing fraud. This form of financial deception can inflict significant harm on older adults and small business owners who rely on traditional payment methods.

Read more

Beware of ATM Skimmers: Here’s What to Do if You’re Impacted

Beware of ATM Skimmers: Here’s What to Do if You’re Impacted ATM skimming is a type of fraud where criminals […]

Read more

Text Scams 101: What to Look for and How to Protect Your Information

Text message scams have become a popular tactic for scammers in recent years, with the goal of trying to trick […]

Read more