Fraud and Security

To us, you’re more than just an account number. We care about keeping you, your information, and your money safe — that’s why we’ve compiled all the resources you could ask for. If something goes wrong, we’ll work to make things right.

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learn about today’s common scams

  • Money Mule Scam

    Someone is wooed on a dating website or on social media, and may have been “dating” over the phone and by email for months. Trust is built, and they believe that person has their best interest at heart.
    They think they’ve found love or a way to make fast cash. So they do what is asked of them, they open accounts, give away credentials, or transfer money. The reality: they are victims and it’s all a big scam to illegally obtain money. The victim’s become money mules. Don’t become one.

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  • Impersonation Scam

    You think you are getting a call, email or text from a trustworthy entity, such as Primis bankers, government authorities, or renowned organizations. The reality: it’s a fraudster who intends to deceive you, obtain your personal and account information, and ultimately steal from you. Avoid being defrauded.

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  • Business Email Compromise

    Someone gets an email from a legitimate email address – it could be their boss or their banker. But an odd request is made. They want to verify something they should already know, or request a change of a payment destination. The reality is that an email hack or spoof was designed to steal money and gain access to protected data. Don’t let it happen to you.

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  • Online Shopping Scam

    That hard-to-find fishing rod, the latest sneakers or a beautiful spring dress pops up in your social feed or when you search online. Whatever it is, it’s perfect and exactly what you’ve been looking for and an incredible deal. In haste, you click the link, provide your payment and shipping information. Done.
    You just passed along all that information to a scammer…plus you paid for something that doesn’t exist. Don’t fall prey to scammers who make fake online stores or listings with the intention of stealing from you.

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Report a Lost or Stolen Card

Help is just a phone call away. If your card was lost or stolen, call us right away. We’ll make sure your card is turned off and a new replacement is sent your way ASAP.

  • Debit Cards
    Report your lost or stolen debit card by calling our 24/7 customer support number: 1.833.4PRIMIS (1.833.477.4647)
  • Credit Cards
    Report your lost or stolen credit card at any hour by calling: 1.800.883.0131
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Dispute a Charge

Whether there’s a simple error or a fraudulent charge, you have the right to dispute any charge on your Primis account (and don’t worry, our process doesn’t take weeks and months). Disputing a charge is easy and can be tackled in two ways. You can dispute it right as you see the transaction in your online banking, or you can call to speak with a real person in our customer care center: 1.833.477.4647.

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Fraudsters don’t limit their scams to consumers. Fraudsters are strategic and know how to find vulnerabilities in business systems. Cybercriminals constantly adapt to uncover new opportunities. And they know that small and medium sized businesses are less likely to have strong protection and fraud prevention tools in place. That’s where we come in.