Things You Should Know
The Nitty Gritty
At Primis, we’re all about transparency and we want you to have easy access to our policies and guidelines that impact your finances. We’re sharing information here, but also remember to check within your online banking and mobile app for the most up-to-date information specific to your accounts.

Click each link below to view
Privacy
Online Banking Agreement and Disclosures
Check your online banking or mobile banking app for the most up-to-date agreements and disclosures.
Digital Wallet
Adding Primis to your digital wallet? Understand the terms and conditions first.
Community Reinvestment Act
Assessment Area
Assessment Area Maps
- Charlottesville MSA
- Richmond MSA
- Virginia Beach MSA
- Maryland, Virginia, D.C., West Virginia
- Non-MSA Areas
Branch Geographies
CRA Public Comments
- Complaint 09.19.2019
- Complaint Response 10.04.2019
CRA Public Evaluation
- CRA PE Response 05.13.2022
- FRB CRA PE 11.29.2021
CRA Statement
Home Mortgage Disclosure Act Notice (HMDA)
Locations & Hours
Services
For CRA questions, email [email protected].
Branch Closures and Alternative Hours
We close for federal holidays, and may close due to unforeseen circumstances, like severe weather. To learn more about federal holidays, visit the Federal Reserve’s website, here.
Visit our locations page to find the hours for your nearest branch.
WHILE YOU’RE HERE, HAVE YOU THOUGHT ABOUT…
Here are some other Primis services you should get in on.
Primis Premium Checking
A checking account with all the freebies, plus interest? Yes, please.
Learn morePrimis Mortgage
Real estate agents help you find a home you love. We help you find a loan you love.
Learn moreLet’s Have a Chat
Questions about Primis? There’s no time like now to reach out — even if now is 2 AM. We’re here for you 24/7/365.
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Call Us:
1.833.4Primis (833.477.4647) -
Email Us:
customercarecenter@primisbank.com -
Chat With Us:
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